Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by a different method, please contact us before ordering and we will quote you a shipping price. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are always well-protected.
We guarantee your complete satisfaction for 14 days after your order is delivered.
Our 14 day return policy is the most generous in the industry. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees. Please note that if you request an exchange we require the original item to be received and processed in our warehouse before shipping a replacement.
If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges - both to have your item sent back to us, and to send you a replacement item.
If you return a product for any reason in exchange for a different product, we pay the shipping charges on the product we ship to you in exchange for the product you return, but you are responsible for the return shipping on the product you send back, and we do not credit any original shipping charges toward the exchange.
In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward the exchange.
Rarely, due to higher than normal demand, items could be out of stock unexpectedly. In the UNLIKELY event that this occurs, we will give you the opportunity to receive 1) A full refund, 2) Choice of another item we have in stock for the same value or 3) to wait for the item to be restocked. We will resolve any issue you have promptly & to the best of our ability.